Vertical Defines the Industry Standard for Unified Communications with the Release of Wave 2.0

Mobile Extension, Secure Instant Messaging, Integrated Softphone, synchronous Microsoft Exchange Server and Web Integration – all standard features and available as a software upgrade.

The Wave IP Business Communications System is a comprehensive IP business phone system family designed for enterprises of all sizes. Cost-sensitive small- to medium-sized businesses, and larger distributed organizations seeking to reduce overhead associated with managing business communications can easily transform their legacy telephony infrastructure into an application-rich, next-generation VoIP solution by deploying Wave IP. As a fully integrated solution, Wave IP offers customers ultimate flexibility, featuring unified communications, contact center, call recording, reporting, networking, management, custom call routing applications and IVR – in a single system. 

"Today's release illustrates the power of Wave IP's Application-Ready architecture – the ability to deliver high-value voice applications integrated with SIP-based IP telephony as a single system, and made available as a software upgrade to existing customers", said Peter Bailey, President and Chief Operating Officer for Vertical Communications. "Wave IP integrates communications channels and modes in a manner that enhances collaboration, not only between knowledge workers within the organization but also between a company and its partners, vendors and customers. As a result, Wave's Unified Communication features facilitate rich collaboration, simplify and improve business processes, and enhance customer service. Wave´s ease of use and intuitive applications, also means end user adoption rates are industry-leading, resulting in highly successful unified communications deployments and demonstrable return on investment for our customers."

The Wave IP system offers unprecedented functionality and simplicity for an enterprise IP phone system. Release 2.0 offers a number of high-value new capabilities which are available through a simple FREE software upgrade for those customers on software subscription. Additionally with the 2.0 release Vertical is announcing field trial of Fax Manager (integrated fax server) and Voice Server 2.0 (integrated vXML IVR platform) which now offers both automated inbound and outbound applications.

What’s new in the Wave ISM 2.0 release?

Among the notable Wave 2.0 enhancements:

  • Unified Communications Enhancements in release 2.0
    • Mobile Extension: Use ANY device on ANY network as a PBX Extension and control calls with ViewPoint.
    • ViewPoint Phone: Integrated VoIP Softphone in ViewPoint
    • Wave IMpulse: Integrated, secure and private instant messaging solution.
    • Microsoft Exchange Integration*: “Always-On” real time synchronization of Contacts and Voice Mail
    • ViewPoint Shared Folders: Share ViewPoint Call Monitor, Contacts, Voice Mail & Call Logs between users
    • Configurable Personal Status: Allows users to dynamically control find-me / follow-me rules from any location.
    • Cascading Voice Mail: Rules-Based distribution and escalation of Voice Mail Notifications
    • All-Calls View: A Single integrated tab in ViewPoint that provides access to personal as well as Queue Calls.
  • New Business Class IP Phone Family – Edge 5000i
    Support for new Edge 5000 Business IP Phones (3 models): All Models come standard with full duplex speakerphone, PoE, 2 10/100 Ethernet Ports and headset jack.
    • Edge 5000 8 button: Economy model
      • 8 flexible buttons
      • LCD with 3 soft keys
    • Edge 5000 24 button: Professional model
      • 24 flexible buttons
      • Backlit LCD with 3 soft keys
      • Optional Bluetooth or WiFi module*
    • Edge 5000 Large LCD: Executive model
      • 10 flexible buttons
      • Backlit LCD with 3 soft keys
      • Optional Bluetooth or WiFi module*
  • Core System Enhancements
    • New High End VAM—Dual core w/ 2+ GB RAM *
    • Support 500 users on Wave IP 2500 (Requires Dual core VAM)
    • 100 Simultaneous Call Recording sessions per Wave IP system
    • 8 Channels of Music-on-hold per system
    • Back-up/Restore, upgrade and boot process enhancements.
    • SIP Support for RFC 2833
  • Wave Client API: A comprehensive SDK that allows developers to extend the functionality of Wave as well as integrate with 3rd party enterprise applications.
  • Expanded international support
    • ViewPoint; Support for Dutch, Italian and Turkish
    • Digital Edge 700 Phone: Support for German
    • IP Edge 5000 phones: Support for German and Turkish
    • New BRI Station side device support

      Vertical Wave 2.0 is available to all customers with active Vertical Subscription Program. Contact sales to receive a quote to activate your Subscription:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it