SANTA CLARA, California, August 10, 2011 – Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications announced today that Technology Marketing Corporation (TMC) has named the Wave 2.0 software release, for its Wave IP® 500 and Wave IP 2500 converged business communications systems, as a recipient of its 2010 Communications Solutions Product of the Year Award. Wave IP's unique Application-Ready architecture means Vertical's Unified Communications capabilities and suite of integrated business applications are available 'on-the-box' so they can be easily deployed and managed without expensive add-on software.
"Vertical Communications was chosen to receive a 2010 Product of the Year Award for creating exceptional advancements in voice communications, with it's application-ready architecture which allows customers to rapidly deploy feature-rich integrated business applications dynamically," said Rich Tehrani, CEO, TMC. Adding, "Wave IP has proven ROI benefits for customers and has a strong adoption curve in retail and healthcare market segments."
The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2010 through March 2011 were chosen as winners of the Communications Solutions Product of the Year Award.
Vertical designs communication systems with business process and operations in mind. Rather than "one size fits all", Vertical systems can be tailored to each businesses' operational needs to maximize their bottom line. In the Retail industry, Vertical provides store managers and employees with the tools they need to effectively answer customer calls, fulfill orders automatically through voice-based ordering systems and manage inventory through POS system integration. In the Healthcare industry, Vertical helps streamline internal communications between nurses and doctors, enable providers to deliver better care, and automate appointment and scheduling functions for increased patient satisfaction and operational efficiency. Vertical bolsters business operations by providing tailored solutions that target business process optimization that are easy to deploy and manage.
"Our biggest differentiator is that we actually take the time to listen to our customers," said Vertical CEO, Peter Bailey. "We understand where they are headed and we are able to integrate our technology with their enterprise IT infrastructure to improve operational efficiency across their organizations."
About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).
TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2MEvolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.
Vertical Communications is the US and global leader in next-generation IP-based business communications systems and applications, with a current installed base of over 200,000 customers. From retail to financial services to healthcare, Vertical uniquely provides medium-sized businesses with the enterprise-class functionality they need to deliver improved connectivity and collaboration that allows for faster decision-making, improved productivity and the ability to quickly drive new business opportunities. For more information, please visit www.vertical.com.
Wave 2.0 Software Release Recognized for Exceptional Innovation in providing critical business applications.
"The Innovation Award exemplifies the best and the most unique products and services that this industry has to offer. Vertical has proven their commitment to quality and the further development of the IP communications industry through its Wave IP", stated Tom Keating, CTO and TMC Labs Founder.
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are granted to those companies demonstrating 'ground-breaking' contributions to the industry.
"Today's award represents industry expert recognition and validation of the power of Wave IP's Application Ready architecture – the ability to deliver high-value voice applications integrated with VoIP telephony as a single system", said Peter Bailey, CEO & President for Vertical Communications."Wave IP offers customers a full portfolio of integrated business applications that can enhance business operations, increase productivity through best practices, and drive savings in operational and management costs. As a fully integrated "on-the-box" solution, these capabilities do not require any additional infrastructure investment and can be deployed and managed through Wave IP's Global Administrator console."
The Wave IP Business Communications System is a comprehensive IP business phone system family designed for enterprises of all sizes. Cost-sensitive small- to medium-sized businesses, and larger distributed organizations seeking to reduce overhead associated with managing business communications can easily transform their legacy telephony infrastructure into an application-rich, next-generation VoIP solution by deploying Wave IP. As a fully integrated solution, Wave IP offers customers ultimate flexibility and features – unified communications, contact center, call recording, reporting, networking, management, custom call routing applications and IVR – in a single system.
Industry award recognizes product innovation in the field of Unified Communications.
"Vertical Communications has proven they are committed to quality and excellence while addressing real needs in the marketplace. Unified Communications is pleased to grant a 2010 Product of the Year Award for the Wave 2.0 software release. We're proud to honor their hard work and accomplishments and look forward to more innovative solutions from Vertical Communications in the future." - Rich Tehrani, CEO, TMC
Cost-sensitive small- to medium-sized businesses, and larger distributed organizations seeking to reduce overhead associated with managing business communications can easily transform their legacy telephony infrastructure into an application-rich, next-generation VoIP solution by deploying Wave IP. As a fully integrated solution, Wave IP offers customers ultimate flexibility and features – unified communications, contact center, call recording, reporting, networking, management, custom call routing applications and IVR – in a single system. Learn more
"Our focus has and continues to be offering the best Unified Communications solution for businesses. It is critical for UC solutions to offer simple and easy deployment scenarios, intuitive applications to drive end user adoption, a comprehensive feature set that is standard for every user, extensive options for customization, and the ability to easily extend solutions through rich APIs – all of which are key attributes of Wave IP. The bottom line is our customers typically realize a return on investment within 12 months of deployment of a full UC solution – which is an unprecedented for our industry." - Peter Bailey, President, Vertical Communications
With recent roll out of GreatPoint release of the CrystalBlue Voice Services, Whaleback Systems is now offering web-based presence, call management, live ACD Statistics and Chat to all new customers. Geared to eliminate the front desk console, web-based Presence allows operators and any system users to see the status of the co-workers in real time. Additionally customers with multiple offices can now enjoy this integrated service. GreatPoint release, also introduced ACD ( Automatic Call Distribution) functionality, which also made it into the web-based real time agent statistics and historical reporting.
Here is a full list of current functionality:
Online Secure Chat
Phone Dial
User Presence Status ( Available / DND / Out of the Office)
Technology Marketing Corporation (TMC) has named the Wave IP converged telephony system as a recipient of the 2010 INTERNET TELEPHONY magazine’s Excellence Award, for delivering exceptional IP Communications Solutions.
"The editors of INTERNET TELEPHONY were pleased to grant Vertical Communications with an INTERNET TELEPHONY Excellence Award for their achievements in advancing IP communications and providing genuine solutions in the marketplace. Wave IP has proven its outstanding contribution to IP communications and delivered winning solutions for its customers." - Erik Linask, Group Editorial Director of INTERNET TELEPHONY
"Today's award for delivering exceptional IP Communications Solutions is validation of the power of Wave IP's Application Ready architecture – the ability to deliver high-value voice applications integrated with VoIP telephony as a single system. We have an aggressive product development strategy in place for Wave IP and our approach to Unifying Communications will continue to set the standard in the telephony industry, as part of this strategy we recently released a major software update that introduced Mobile Extension, offering the ability to use any device on any network as a PBX extension, an integrated Softphone in our award winning ViewPoint desktop application and secure corporate Instant Messaging." - Peter Bailey, President & COO, Vertical Communications
Cost-sensitive small- to medium-sized businesses, and larger distributed organizations seeking to reduce overhead associated with managing business communications can easily transform their legacy telephony infrastructure into an application-rich, next-generation VoIP solution by deploying Wave IP. As a fully integrated solution, Wave IP offers customers ultimate flexibility and features – unified communications, contact center, call recording, reporting, networking, management, custom call routing applications and IVR – in a single system. LEARN MORE ABOUT WAVE IP
We have been asked by few of our Vertical customers to introduce quick tutorials for the ViewPoint desktop application, and review some of the more demanding features and setups. We plan on releasing one quick tutorial per week, you can always send your requests for a specific functionality overview to info@bostonvoicenet.com.
Vertical Defines the Industry Standard for Unified Communications with the Release of Wave 2.0
Mobile Extension, Secure Instant Messaging, Integrated Softphone, synchronous Microsoft Exchange Server and Web Integration – all standard features and available as a software upgrade.
The Wave IP Business Communications System is a comprehensive IP business phone system family designed for enterprises of all sizes. Cost-sensitive small- to medium-sized businesses, and larger distributed organizations seeking to reduce overhead associated with managing business communications can easily transform their legacy telephony infrastructure into an application-rich, next-generation VoIP solution by deploying Wave IP. As a fully integrated solution, Wave IP offers customers ultimate flexibility, featuring unified communications, contact center, call recording, reporting, networking, management, custom call routing applications and IVR – in a single system.
"Today's release illustrates the power of Wave IP's Application-Ready architecture – the ability to deliver high-value voice applications integrated with SIP-based IP telephony as a single system, and made available as a software upgrade to existing customers", said Peter Bailey, President and Chief Operating Officer for Vertical Communications. "Wave IP integrates communications channels and modes in a manner that enhances collaboration, not only between knowledge workers within the organization but also between a company and its partners, vendors and customers. As a result, Wave's Unified Communication features facilitate rich collaboration, simplify and improve business processes, and enhance customer service. Wave´s ease of use and intuitive applications, also means end user adoption rates are industry-leading, resulting in highly successful unified communications deployments and demonstrable return on investment for our customers."
The Wave IP system offers unprecedented functionality and simplicity for an enterprise IP phone system. Release 2.0 offers a number of high-value new capabilities which are available through a simple FREE software upgrade for those customers on software subscription. Additionally with the 2.0 release Vertical is announcing field trial of Fax Manager (integrated fax server) and Voice Server 2.0 (integrated vXML IVR platform) which now offers both automated inbound and outbound applications.
What’s new in the Wave ISM 2.0 release?
Among the notable Wave 2.0 enhancements:
Unified Communications Enhancements in release 2.0
Mobile Extension: Use ANY device on ANY network as a PBX Extension and control calls with ViewPoint.
ViewPoint Phone: Integrated VoIP Softphone in ViewPoint
Wave IMpulse: Integrated, secure and private instant messaging solution.
Microsoft Exchange Integration*: “Always-On” real time synchronization of Contacts and Voice Mail
ViewPoint Shared Folders: Share ViewPoint Call Monitor, Contacts, Voice Mail & Call Logs between users
Configurable Personal Status: Allows users to dynamically control find-me / follow-me rules from any location.
Cascading Voice Mail: Rules-Based distribution and escalation of Voice Mail Notifications
All-Calls View: A Single integrated tab in ViewPoint that provides access to personal as well as Queue Calls.
New Business Class IP Phone Family – Edge 5000i
Support for new Edge 5000 Business IP Phones (3 models): All Models come standard with full duplex speakerphone, PoE, 2 10/100 Ethernet Ports and headset jack.
Edge 5000 8 button: Economy model
8 flexible buttons
LCD with 3 soft keys
Edge 5000 24 button: Professional model
24 flexible buttons
Backlit LCD with 3 soft keys
Optional Bluetooth or WiFi module*
Edge 5000 Large LCD: Executive model
10 flexible buttons
Backlit LCD with 3 soft keys
Optional Bluetooth or WiFi module*
Core System Enhancements
New High End VAM—Dual core w/ 2+ GB RAM *
Support 500 users on Wave IP 2500 (Requires Dual core VAM)
100 Simultaneous Call Recording sessions per Wave IP system
8 Channels of Music-on-hold per system
Back-up/Restore, upgrade and boot process enhancements.
SIP Support for RFC 2833
Wave Client API: A comprehensive SDK that allows developers to extend the functionality of Wave as well as integrate with 3rd party enterprise applications.
Expanded international support
ViewPoint; Support for Dutch, Italian and Turkish
Digital Edge 700 Phone: Support for German
IP Edge 5000 phones: Support for German and Turkish
New BRI Station side device support
Vertical Wave 2.0 is available to all customers with active Vertical Subscription Program. Contact sales to receive a quote to activate your Subscription: sales@bostonvoicenet.com
"We continue to be impressed with our account team, the Vertical product, and the way the rest of the organization has supported our rollout. Hard to believe we were already settled on another technology a year ago when you stole this account from them. The initiative you displayed in understanding our requirements, accurately portraying what the system could do and lining up the rest of the organization to deliver on your promises overwhelmed the competition."
"In general, I hate to change a decision once made, as executing the 2nd best choice well is usually better than wasting time re-evaluating. In this case, I am glad I did. We look forward to getting the system fully integrated with the point-of-sale, getting the centralized reporting online, and seeing how the model evolves as we roll out more of the parent/child stores. We know from what we have already seen that you will continue to deliver. It is great to see great sales leadership and great team execution on an implementation. And it doesn't hurt to have a product that does what it claims to, without being caught up in the bells and whistles that would over-complicate matters. Products like the iPhone change our expectations as to how technology should just work like we want it to. The Vertical system works like we want it to."
3Com Corporation ( now part of HP) has discontinued sales of its 3Com® NBX® product line. Last order date is July 30, 2010.
3Com will continue to honor all product warranties for the specified period from date of purchase and will provide customer support during the warranty period. For more details on 3Com/HP Product Obsolescence Policy for Commercial Products, refer tohttp://www.3com.com/products/en_US/discontinued/policy.html.
BOSTON VOICE NETWORKS NBX CUSTOMERS: All active maintenance contracts are honored for the duration of the term. We will offer limited access to new / refurbished equipment as well as Licensing.
For upgrade path information and other inquires, please contact your Boston Voice Networks Sales Representative:
PALO ALTO, Calif., April 12, 2010 - HP today announced it has completed its acquisition of 3Com Corporation at a price of $7.90 per share in cash or an enterprise value of approximately $2.7 billion.
HP will integrate 3Com’s network switching, routing and security solutions with its existing HP ProCurve solutions, creating a comprehensive portfolio for customers. Combined with HP’s global reach, the expanded portfolio solidifies HP’s Converged Infrastructure strategy, which is built on the integration of servers, storage, networking, management, facilities and services. With this integration, customers will be able to simplify their networks, deploy an edge-to-core network fabric for the enterprise and improve IT service delivery capabilities.
The acquisition of 3Com expands HP’s Ethernet switching offerings, adds routing solutions and significantly strengthens the company’s position in China. 3Com also brings to HP network security capabilities through its TippingPoint portfolio. Together, HP is able to deliver one of the broadest network technology capabilities in the market to meet customer needs well into the future.
Further details on product integration will be announced at a later date.
Wave IP™ 500 Recognized for Outstanding Innovation in the field of Voice Communications
SANTA CLARA, Calif. – June 29, 2010 –– Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications announced today that Technology Marketing Corporation (TMC) has named the Wave IP 500 converged telephony system as a recipient of the 2009 Communications Solutions magazine’s Product of the Year Award.
The Wave IP Business Communications System is a comprehensive IP business phone system family designed for enterprises of all sizes. Cost-sensitive small- to medium-sized businesses, and larger distributed organizations seeking to reduce overhead associated with managing business communications can easily transform their legacy telephony infrastructure into an application-rich, next-generation VoIP solution by deploying Wave IP. As a fully integrated solution, Wave IP offers customers ultimate flexibility and features – unified communications, contact center, call recording, reporting, networking, management, custom call routing applications and IVR – in a single system.
"Vertical has been recognized with a 2009 Product of the Year Award for their admirable efforts in the advancement of voice communications," said Rich Tehrani, CEO, TMC. "Wave IP's embedded applications architecture has clear deployment and infrastructural benefits to customers and the converged telephony system clearly provides ROI for companies that use it."
SANTA CLARA, Calif. – June 22, 2010 –– Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications announced today that Technology Marketing Corporation (TMC) has named the Wave IP converged telephony system as a recipient of its 2010 Leadership Award, presented by its publication Next Generation Networks magazine.
The Second Annual NGN Leadership Award has recognized the growth, evolution and distinction between the applications and services designed for next generation networks and the enabling technologies that make them possible. Vertical Communications has been recognized in the Network Technology or Services and Applications category.
The Wave IP Business Communications System is a comprehensive IP business phone system family designed for enterprises of all sizes. Cost-sensitive small- to medium-sized businesses, and larger distributed organizations seeking to reduce overhead associated with managing business communications can easily transform their legacy telephony infrastructure into an application-rich, next-generation VoIP solution by deploying Wave IP. As a fully integrated solution, Wave IP offers customers ultimate flexibility and features - unified communications, contact center, call recording, reporting, networking, management, custom call routing applications and IVR - in a single system.
Wave IP 500™ Recognized for Exceptional Innovation SANTA CLARA, Calif. – April 21, 2010 –– Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications announced today that Technology Marketing Corporation (TMC) has named the Wave IP 500 converged telephony system for branch and small offices as a recipient of its 2009 Unified Communications magazine Product of the Year Award.
"Today's award for exceptional innovation in Unified Communications is validation of the power of Wave IP'sApplications Inside architecture – the ability to deliver high-value voice applications integrated with VoIP telephony as a single system", said Peter Bailey, President for Vertical Communications. "Wave IP offers customers a full portfolio of voice applications that can enhance business operations, increase productivity through best practices, and drive savings in operational and management costs. As a fully integrated "on-the-box" solution, these capabilities do not require any additional infrastructure investment and can be deployed and managed through Wave IP's Global Administrator console."
New applications deliver enterprise-class contact center, intelligent call routing and networking capabilities; available as a software upgrade.
SANTA CLARA, Calif. – October 1, 2009 –– Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications, today announced the release of three new voice applications – Wave Contact Center, WaveNet and Wave Call Classifier – available as a software upgrade on its award winning Wave IP 2500 and Wave IP 500Business Communications Systems, the industry’s first comprehensive IP PBX with the unique Applications InsideTM architecture.
"Today’s release illustrates the power of Wave IP’s Applications Inside architecture – the ability to deliver high-value voice applications integrated with VoIP telephony as a single system, and made available as a software upgrade", said Peter Bailey, Senior Vice President Product Management and Business Development for Vertical Communications. "Wave IP offers customers a full portfolio of voice applications that can enhance business operations, increase productivity through best practices, and drive savings in operational and management costs. As a fully integrated "on-the-box" solution, these capabilities do not require any additional infrastructure investment and can be deployed and managed through Wave IP’s Global Administrator console. With the addition of a Wave Contact Center agent license, a customer service or accounts receivable employee can be transformed into a full-scale call center agent and realize an increase in productivity as well as quality of customer service. With the addition of a WaveNet license, users across multiple Wave IP sites can easily connect and collaborate, while system administrators can add and intelligently network sites with a few simple mouse clicks."
CAMBRIDGE, Mass., December 16, 2008 - Vertical Communications, a leading provider of next-generation IP-based phone systems and voice applications, today announced that it ranked in the top 200 on Deloitte’s 2008 Technology Fast 500, a ranking of the 500 fastest growing technology, media, telecommunications and life sciences companies in North America. Rankings are based on percentage of fiscal year revenue growth over five years, from 2003–2007.
"We congratulate Vertical Communications on its ability to achieve such exceptional growth in one of today’s most innovative and competitive market sectors,” said Phil Asmundson, Deloitte LLP Vice Chairman and National Managing Partner for Technology, Media and Telecommunications. Asmundson added, “Each company on Deloitte’s Technology Fast 500 is an innovator with an exceptional five-year track record of growth. Vertical Communications has earned its position among the fastest growing companies in North America, and we are proud to honor this important accomplishment.”
Vertical Communication’s CEO, Bill Tauscher, credits “Wave momentum” as the watershed event in the company’s revenue growth. "Our strategy of bringing a robust unified communications solution –Wave IP 2500 –to the small and medium (SMB) business market has been gaining significant momentum in the telephony dealer community. We are proud that our efforts have been reflected in Deloitte’s 2008 Technology Fast 500 listing," said Tauscher.
With recent roll out of GreatPoint release of the CrystalBlue Voice Services, Whaleback Systems is now offering web-based presence, call management, live ACD Statistics and Chat to all new customers. Geared to eliminate the front desk console, web-based Presence allows operators and any system users to see the status of the co-workers in real time. Additionally customers with multiple offices can now enjoy this integrated service. GreatPoint release, also introduced ACD ( Automatic Call Distribution) functionality, which also made it into the web-based real time agent statistics and historical reporting.
